Know Your Rights, PC Valets Guide to online shopping

Nowadays people find it just as easy to click a button online to order a gift than trek up and down the high street looking for that same item.

So what are your rights as a buyer when purchasing online?

Returning Goods.

When you shop online you have the automatic right to return goods if you change your mind within 14 days of receiving them, as long as you return the item in a resellable condition with the original packaging and dispatch note. However items like CD’s, DVDs or software cannot be returned if the seal or packaging has been opened. Perishable foods and flowers also cannot be returned, along with items that have been personalised.

Faulty Goods

You have the right to return faulty goods! The 14 day limit does not apply, however it is always best to return them as soon as you can. Whenever possible contact the seller and explain what the problem/ fault is so they can look into it their end, and so they can also advise you on how to return the item.

Where are my goods?

Sometimes your Parcel may not arrive on time. If this occurs always check at your local Royal Mail Sorting Office as sometimes the postman has attempted delivering your parcel but may not have left a card with information on how and where to collect it from. Also contact the seller as sometimes they may be able to shed light on it

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